The friendly, experienced staff at Happy Lappy provide technical support and maintenance and tuition in the comfort of your own home.  Our support covers problems on all devices including tablets (iPads and Androids), laptops, desktop PCs, smartphones, smart TVs, printers, Wi-Fi, and more.  

So, if your laptop is slow, your emails aren’t working, printer isn’t responding or you just need help to get started with technology – give us a call!

Couple confident with technology
Privacy Policy

This privacy policy discloses the privacy practices for Happy Lappy. This privacy policy applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request, e.g. to set up a membership direct debit.  This is information is controlled by  GoCardless.  To read their privacy policy click here.

Unless you ask us not to, we may contact you via email in the future with useful information or to tell you about offers, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit information via the website, your information is protected both online and offline.

We do not collect sensitive information (such as bank details), this is done by GoCardless and is transmitted in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page you are submitting sensitive information on.  Please click here for the GoCardless privacy policy.

We go to great lengths to protect your offline data.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment, are password protected and backed up regularly.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 0800 0438 007 or via email.

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